How to Handle Bad Online Reviews for Your Small Business
In this post, I’m going to share you how to respond and how to recover from negative reviews of your business that are appearing on the front page of Google.
What Not To Do When You Receive a Bad Online Review
Deny the Problem Exists
When a customer has a complaint, insisting that they’re wrong in a public forum is a big mistake. Even if you’re convinced that the problem was on their end, you should acknowledge the issue. Continue reading