Remove Tech Support Scam pop-up – if you get any scam pop-up alert or warning – First you don’t try to call on toll free number which flash on popup window or alert message. Have patience and following all the necessary steps – be active, be safe.. .
What is Pop-up Scam?
If you are seeing random a tech support pop-ups and asking you to call a Toll Free Number to fix your computer or Window, Apple Mac OS X, then your machine is infected with an adware or a potentially unwanted program.
Pop up messages claiming that you have a virus and you are in need of anti-virus software may, ironically, actually contain a virus that could harm your computer, cause costly repairs or, even worse, lead to identity theft. Here’s what you need to know to protect yourself from scareware. That called a Pop-up Scam.
Govt Says: Prevent Malware Popups and Scams
FBI put out a warning this month about the threat of pop up security warnings.
The FBI states that pop up messages claiming that you have a virus and you are in need of anti-virus software may, ironically, actually contain a virus that could harm your computer, cause costly repairs or, even worse, lead to identity theft.
The FBI says that downloading the software can result in viruses, malicious software called Trojans, and/or keyloggers— hardware that records passwords and sensitive data —being installed on your computer. This malicious software can cause severe damage and the inability to use your computer.
The Federal Trade Commission (FTC) notes that the scareware scam has many variations, but there are some telltale signs. For example:
- You may get ads that promise to “delete viruses or spyware,” “protect privacy,” “improve computer function,” “remove harmful files,” or “clean your registry;”
- you may get “alerts” about “malicious software” or “illegal pornography on your computer;”
- you may be invited to download free software for a security scan or to improve your system;
- you could get pop-ups that claim your security software is out-of-date and your computer is in immediate danger;
- you may suddenly encounter an unfamiliar website that claims to have performed a security scan and prompts you to download new software.
The FTC reports that scareware schemes can be quite sophisticated. The cyber criminals purchase ad space on trusted, popular websites. Although the ads look legitimate and harmless to the website’s operator, they actually redirect unsuspecting visitors to a fraudulent website that performs a bogus security scan. The site then causes a barrage of urgent pop-up messages that pressure users into downloading worthless software.
The FTC suggest that if you’re faced with any of the warning signs of a scareware scam or suspect a problem, shut down your browser. Don’t click “No” or “Cancel,” or even the “x” at the top right corner of the screen. Some scareware is designed so that any of those buttons can activate the program. If you use Windows, press Ctrl + Alt + Delete to open your Task Manager, and click “End Task.” If you use a Mac, press Command + Option + Q + Esc to “Force Quit.”
Lastly, make it a practice not to click on any links within pop-ups.
The FBI recommends that you take precautions to ensure your operating systems are updated and your legitimate security software is current. If you receive these anti-virus pop-ups, close the browser or shut down your computer system. Run a full anti-virus scan whenever the computer is turned back on.
In its message, it advises users to be particularly cautious about fake pop-ups telling them that their computers are infected and urging to call a toll free number for assistance:
“In a new twist to the tech support scam, cyber criminals attempt to defraud using another avenue. The scam is executed while a user is browsing the Internet. In this scenario, a website being viewed provided a link to articles related to popular topics. The user clicked the link and was redirected to a website which produced a window that advised the user’s computer had been hacked.
Another window was displayed that contained a telephone number to obtain assistance. The user reported all attempts to close the windows were ineffective. Upon calling the number for assistance the user was connected with an individual who spoke with a heavy foreign accent claiming to be an Apple representative. During the process the user’s web browser was hijacked. Restarting the computer in an attempt to regain access to the Web produced another message with a different telephone number to obtain assistance.”
- Fake anti-virus spyware programs often generate more “alerts” than the software made by reputable companies.
- You may be bombarded with pop-up alerts, even when you’re not online.
- Scammers commonly use high pressure sales tactics to convince you to buy NOW!
- The alert may request you to pass on the “warning” to “others in your address book” or “everyone you know”.
- Broken or oddly phrased English.
- The message is not addressed to a specified recipient, instead it is addressed to the ‘account holder’ or uses another generic title.
- If your computer has been infected, it may dramatically slow down. Other signs that your computer has been infected include new desktop icons, new wallpaper or your default homepage is redirected to another site.
- NEVER click on pop-up alerts! Don’t even click on the cross to delete the pop-up alert as this may result in getting more pop-ups. Instead, hit control + alt + delete to view a list of programs currently running and delete the pop-up alert from the list of running programs.
- Use reputable pop-up blocker software to avoid pop-ups on your computer.
- Keep your computer updated with the latest anti-virus and anti-spy ware software. Also use a good firewall.
- NEVER open email attachments unless you can verify the sender and you trust them.
- NEVER click on the links in spam email.
- NEVER rely on the contact details provided in a pop-up message. Instead, find your anti-virus vendor’s contact details through an internet search.
- Avoid questionable websites. Some sites may automatically download malicious software on to your computer.
How to Remove Pop-up?
Remove Tech Support Scam pop-up ads from Windows PC
Remove the Tech Support Scam pop-up
This step needs to be performed only if the malicious pop-ups will not allow you to close your browser.
- Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager. Alternatively to start the Windows Task Mager, you can press Ctrl+Alt+Del and click onTask Manager or simply press on Ctrl+Shift+Esc.
- Scroll through the list till you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on theEnd Task button as show in the picture below.
- Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.
Remove Tech Support Scam pop-up ads from Apple Mac OS X
Remove “Tech Support Scam” from Safari, Google Chrome and Firefox
If you are still experiencing issues with the “Tech Support Scam” in Safari, Firefox or Chrome, we will need to manually check for malware. This step needs to be performed only if your issues have not been solved by the previous steps.
- Remove from Safari (Mac OS X)
- Remove from Chrome (Mac OS X)
- Remove from Firefox (Mac OS X)
- From the Safari menu, select “Preferences“.In the Safari Preferences window, click the “Extensions” tab. Find the “Tech Support Scam” plugin, then click on the “Uninstall” button. This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.
- Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”.
If you are still experiencing problems while trying to remove Tech Support Scam pop-ups from your machine, please do one of the following:
- Re-Start the the machine
- Report the matter to the FBI
How to Report a Scammer
If you want to report a scam, try to get as much information from the caller as possible: the name of the company he or she claims to work for, and the company’s website, phone number or address. You’d be surprised how many of them will give that information to you.
Once you have all that information, hang up — and report the call to the relevant authorities.Microsoft has a Web page dedicated to reporting tech-support scams. The U.S. Federal Trade Commission has a website for fielding complaints, while the Canadian Anti-Fraud Centre.
What to Do If You Fell for a Scam
If you made the mistake of letting the caller remotely access your PC, then it’s time for drastic action. First, download and install legitimate antivirus software; we recommend that you pay for it, but some of the free stuff is almost as good. Then, run a scan.
While the software is installing, change the passwords on the user accounts on your PC. You don’t have passwords on the user accounts? You should, and you should also create a separate administrative account that alone has the power to install, modify or delete software.
If you gave the scammer your credit card number, then you really need to act fast.
“Call your credit card provider and ask to reverse the charges,” says the FTC Web page on tech-support scams. “Check your statements for any other charges you didn’t make, and ask to reverse those, too.”
You should also contact one of the three credit-reporting agencies — Equifax, Experian or TransUnion — and ask it to place a free 90-day credit alert on your file. (Experian doesn’t operate in Canada.) The agency you contact will alert the others. You’ll be notified if someone tries to open an account in your name.
Computers do develop problems and do get infected by malware. But remember that if either happens, it’s up to you to call tech support or to install antivirus software. Tech support will never call you first.
Identity Theft Victim? Things You Need to Do First:
- Place a fraud alert on your credit file
- Request a credit freeze
- Request your credit reports
- Create an identity-theft report –Disputing fraudulent charges and accounts will be much easier if you’ve put together an identity-theft report. To create an identity-theft report, you’ll first need to submit a formal complaint to the FTC detailing the theft.With your FTC identity-theft affidavit in hand, you can next file a police report in the municipality where you reside, or where the theft took place. The police report and affidavit together comprise your identity-theft report, and will aid in the battles that may come. Having a theft report will also enable you to place an extended fraud alert on your credit, which will last for seven years instead of the requisite 90 days.